Frequently Asked Questions
Everything you need to know about our sustainable fashion and heritage styles.
What is the processing time for my order?
All orders are processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary depending on your location and are calculated at checkout.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are processed within 7 business days of receipt.
How do I ensure I'm ordering the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
At Back to the Roots, we prioritize organic cotton, recycled fibers, and ethical manufacturing processes to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.